Policies & FAQ's

Below you will find answers to some of our most commonly asked questions. Don't see your question listed below? Please visit our contact page or send an email to Frankiesfabdesigns@gmail.com and we will get back to you within 2 business days!

HOW TO CONTACT US - Please visit our contact page or send an email to Frankiesfabdesigns@gmail.com 

PROCESSING TIME - The standard processing time is 5-10 BUSINESS days. Business days are M-F and do not include holidays or weekends. Please check our Facebook group for updates.

SHIPPING - The price of shipping is automatically calculated through USPS. Anything under 1 lb will be shipped First Class. Once received at the post office and/or UPS, we are not responsible for shipping times. Please review our full shipping and processing time policy here 

RETURN POLICY - We do not accept refunds, returns, or exchanges. ALL SALES ARE FINAL. Everything is made to order, therefore we are not able to cancel, refund, or return any items. View Return Policy

DAMAGES - If anything arrives damaged, please let us know within 3 days of receiving and we will work out a resolution. 

WILL MY ITEMS LOOK EXACTLY LIKE THE WEBSITE? - The photo used is a "mockup". Colors may vary across screens and actual items may be slightly different than they appear on your screen.

DOUBLE-SIDED - Unless the design is fully wrapped around or you contact me and specify otherwise, all mugs WILL have the same design on both sides.